SubMachine
  • Welcome
  • Getting Started
    • Quickstart
    • Publish your docs
  • What is SubMachine?
  • What is a mogrt?
  • Support
  • The SubMachine Discord Server
  • Bug Report Form
  • Premiere Pro bugs in 24.2.x
  • Workflow
    • Getting via aescripts
      • Installing via aescripts
      • Managing your SubMachine Licences and Cancelling SubMachine via aescripts
    • Getting via Gumroad
      • Installing via Gumroad
      • Managing your SubMachine Licences and Cancelling SubMachine via Gumroad
    • Accessing SubMachine
    • Creating your transcription. [Video Tutorial]
    • Exporting Captions as SRT
    • Generating MOGRTs from SRT
    • So what do all these Mogrts do, exactly?
    • Syncing between Mogrts
    • What's in the toolbox!?
    • Editing Mogrts in After Effects
    • So, now what?
    • Tips
    • Known Issues/Limitations
    • Uninstalling SubMachine Manually
  • FAQs
    • General
      • How do I create text on two lines instead of a single line?
      • The changes I made to a MOGRT in After Effects do not seem to be applied when I create Subs.
      • SubMachine appears frozen or nothing happens?
      • Can I mute the annoying ding sound?
      • I’m trying to use the tools and nothing is happening?
    • Pre Purchase Questions
      • What is SubMachine?
      • How much does SubMachine cost?
      • Will you be considering location based pricing?
      • SubMachine Languages
      • SRT and MOGRT Languages
    • Download
      • Where can I download SubMachine?
    • Installation
      • Win: the SubMachine .exe file it tells me “Windows Protected your PC” and won’t install
      • Mac: When I try to open the SubMachine .pkg it says that it’s from an unknown developer?
      • Where is SubMachine in Premiere Pro?
    • Login
      • When I went to log in it said the email address doesn't match the one on file?
      • SubMachine says “You have not logged in on this computer before” or “SubMachine unverified”
      • When I try to login to SubMachine I get a message that says “No IDs available.”?
    • How do I use SubMachine?
    • SRTs
      • Why am I getting tags like ‘<font color=’ and ‘</font>’ in my mogrt text?
    • Create Subs
      • I get error 158, 159, 166 or 169 or any other number errors?
      • When I select the Create Subs button nothing happens?
      • I get an error message saying “Unknown error while loading Motion Graphics template.”
      • Why am I seeing lots of gaps between subtitles?
      • Why does Premiere Pro say the mogrts are corrupt?
      • When I create subs some letters look weird, different sizes or different fonts.
      • When I create subs my preview/program monitor goes black.
      • When I create subs they come out with default text like “SubMachine: Easy Engaging Subtitles.”
    • Mogrts
      • Double Lined MOGRTs
      • Can you do x, y, z subtitle style?
      • I’ve edited and exported a SubMachine MOGRT but when I run Create Subs nothing’s changed.
      • Why is my text getting cut off on the left and right hand sides when I enlarge the text to much?
      • I can’t set a custom font in the TikTok mogrt.
      • Where is the “Individual Word Background” MOGRT?
      • I can’t find the "Individual Word Background" in the current version of Submachine?
      • Where can I see all the different MOGRT styles?
    • Syncing
      • I made a subtitle graphic look the way I want, how do I apply this to the other subtitles?
      • Clicking “Sync All” with my playhead on the .MOGRT with the settings I like, isn’t applying.
      • I did that, but some of my settings still did not Sync.
      • I’m syncing settings between mogrts, but they only are taking effect on every other line.
    • Editing subs in Premiere Pro
    • Edit subs in After Effects
      • I made a MOGRT look just the way I like, how do I save these changes to use in the future?
      • How do I create my own new looks in After Effects?
    • Exporting Sequences
      • When I export my sequence it’s all black.
      • Premiere Pro keeps crashing when I render or export a sequence that includes SubMachine mogrts
  • Uninstalling SubMachine
  • I’d like to become a SubMachine Affiliate
  • I have a problem not addressed by this guide!
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  1. FAQs
  2. Login

SubMachine says “You have not logged in on this computer before” or “SubMachine unverified”

When first opening the SubMachine extension you must navigate to the “Login” tab. There, enter in the email address you purchased SubMachine with and the licence key provided with your purchase.

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Last updated 6 months ago